The Body Shop strives to get orders out in an efficient and timely manner as given on our website. To ensure we meet those expectations: NO CANCELLATIONS are permitted once order(s) is placed. Please make sure you are satisfied with your items chosen before placing an order. Once an order is listed in our system; it CAN NOT be cancelled.
To ensure that your package is properly delivered and received within the time frame stated; Please make sure your address is fully entered and correct. If there are any issues with verifying the address, we will contact you to resolve issue (s). If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. The Body Shop DOES NOT hold responsibility for packages that state DELIVERED.
A shipping confirmation will be emailed/texted within 1-3 business days(excludes weekends & holidays) from the day the order was placed. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that show delivered in USPS system. If you believe your package has been tampered with or stolen. Please contact your local USPS Station or 1-800-ASK-USPS (1-800-275-8777). All packages are insured with the United States Postal Service.
All Sale Items are FINAL SALE. No exchanges or refunds on discounted items. NO EXCEPTIONS.
NO REFUNDS OR RETURNS ON ANY Supplements or Products SOLD. We offer EXCHANGES for Shapewear and Activewear ONLY. Exchanges are only permissible if item(s) are in perfect condition. ANY WORN OR DAMAGED ITEMS WILL NOT BE ACCEPTED. NO EXCEPTIONS. Exchanges can only be of the same item if In Stock. Any items not in stock can ONLY receive a store credit for future purchases. Merchandise MUST BE returned within 5 business days of receipt of purchase. The shipping and handling fees are non-refundable. Please email us FIRST to initiate a return. Please DO NOT return any merchandise to our warehouse without speaking to someone from our sales team and receiving certified confirmation. Any items returned to our warehouse without notice or approval will be refused. The customer is responsible for any and all return shipping costs. No Exceptions.